Customer Service

SHIPPING & RETURNS

UK ORDERS

Flat rate £4.50  delivery within 5 working days.

FREE POSTAGE: For orders over £30.

EXPRESS and INTERNATIONAL: contact our customer service on 01780 765636 or email orders.uk@thechiaco.com.

RETURNS: The Chia Co does not offer returns for food products. Returns will only be applicable for product that has been deemed by The Chia Co as faulty or damaged product. See terms and conditions, Clause 1.3

CANCELLATIONS: orders can be cancelled within 24 hours of placing order, contact our customer service on 01780 765636 or email orders.uk@thechiaco.com.

TERMS & CONDITIONS

1.1 Delivery

(a) The Chia Co will use all commercially reasonable efforts to deliver Chia Seed Products for which it has accepted an Order by the relevant Delivery Date and in agreed Order Portions.

(b) While The Chia Co will use all commercially reasonable efforts to deliver Chia Seed Products by the relevant Delivery Dates and in agreed Order Portions, failure to deliver part or all of the Chia Seed Product on time or in the agreed quantity will not entitle the Customer to terminate this agreement or claim compensation of any kind. Nor is the Customer entitled to reject Chia Seed Products on the basis of late delivery or a discrepancy between the quantity ordered and the quantity delivered.

1.2 Shortages

(a) The Customer must, as soon as possible after delivery, check the quantity of the Chia Seed Products delivered against the quantity ordered and due to be delivered.

(b) The Chia Co is not responsible for making good any shortage unless the Customer gives The Chia Co notice of the shortage within 2 Business Days of delivery.

(c) If The Chia Co does not receive a notice under clause 1.2(b), the Chia Seed Products delivered will be considered to accord with the quantity ordered for the period specified in the Order and to be accepted by the Customer.

1.3 Defective Chia Seed Products

(a) The Chia Seed Products will comply with the Chia Product Standards.

(b) The Customer must, as soon as possible after delivery, check whether the Chia Seed Products are damaged or defective or otherwise fail to meet the Chia Product Standards.

(c) The Chia Seed Products will be considered to have been delivered in good condition and in compliance with the Chia Product Standards unless the Customer notifies The Chia Co of the damage or defect within 2 Business Days of delivery.

(d) If the Customer notifies The Chia Co under clause 1.3(c), it must:

(1) preserve the Chia Seed Products in the state in which they were delivered for 10 Business Days after it notifies The Chia Co; and

(2) during that period, allow The Chia Co to inspect the Chia Seed Products.

(e) The Chia Co will, at its option, provide a replacement, or give a credit, for Chia Seed Products only where:

(1) the Customer has given notice under clause 1.3(c) and complied with clause 1.3(d), and The Chia Co is satisfied with the Customer’s claim; and

(2) if The Chia Co elects to have the Chia Seed Products returned, the Chia Seed Products are returned to The Chia Co in the same condition as when first delivered to the Customer.

(f) So far as permitted by law, The Chia Co’s liability to the Customer in respect of damaged or defective Chia Seed Products or failure of Chia Seed Products to meet the Chia Product Standards is limited to replacement or credit in accordance with clause 1.3(e).

 

PRIVACY POLICY

The Chia Co acknowledges its obligations under the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (EU). We will only use personal data collected via the Website in accordance with the Act and related regulations.

The Chia Co is committed to your privacy. This privacy policy sets out how we deal with personal information collected through the Website. By using the Website you consent to the use and processing of your personal information in accordance with this privacy policy. The Chia Co will use reasonable care to ensure that information is accurate and is kept up to date. The Chia Co shall not be liable for any losses or damage you may suffer as a result.

Personal Information

  • You may interact with us anonymously where this is lawful and practicable.
  • We may collect information about you that you choose to provide, such as your e-mail or postal address.
  • We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.
  • We use cookies and other internet technologies to manage our website and on-line certain products and services.
  • We are committed to keeping your information safe and secure. We use reasonable endeavours to protect your information to prevent access, accidental loss or disclosure. We use appropriate physical, electronic and managerial procedures to safeguard the information we collect online and all customer data.

We do not use these technologies to collect or store personal information unless you have opted in to such a feature.

Uses and Sharing

  • We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.
  • We will not use your personal information to market to you unless we have your express consent.
  • We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law.
  • When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to The Chia Co we require those companies to protect your personal information as diligently as we do.

Links

This Website contains links to other sites. Please note The Chia Co is not responsible for the privacy practices or the content of any other Website to which we link.

Newsletter

When subscribing to our newsletter a visitor needs to provide the following mandatory information: Salutation, First Name, Last Name, Email Address. We reserve the right to amend this at any time. We use this information to personalise your communications.

Our newsletter will only be sent to you if have given us permission to do so. You can unsubscribe at any time, either via the link in the email, or by sending an email to orders.uk@thechiaco.com

Data retention

The Chia Co will only retain your Personal Data for a limited period of time. This will be for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Please contact us if you wish to know more about our data retention schedules.

 Notification in case of policy change

Should we decide to change our privacy policy, we will inform visitors of such changes on our Website. This keeps our users up to date about which information we gather, how we are using this information, whether that information is made public and if yes, in what way. Should we decide to make use of personally identifiable information in another way than stated at the time when this information was gathered, the users concerned will be made aware of this via email. The users may then decide whether to unsubscribe/opt out of their data being used in this new fashion. Otherwise, we will only use data exclusively in accordance with the privacy policy under which they were gathered.

Your Rights & Choices

You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.

You may instruct us to remove any previous consent you provided to receive marketing communications from us.

How to Contact Us

The Chia Co, 45 Broad Street, Stamford, Lincolnshire, PE9 1PX

Tel 01780 765636

orders.uk@thechiaco.com